Once your order has been successfully placed and paid, you will receive an email confirmation which will include your order number and the shipping address you entered. The shipping address can no longer be changed once goods are on route.
Orders are processed and shipped within 14 days after receipt of payment. Once the order is prepared for shipment, you will receive a shipping confirmation mail with your tracking information.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. If there will be a significant delay in shipment, we will contact you.
We ship from Belgium to addresses located within the EU.
Currently we do not ship outside the EU.
There is no option to return the goods.
Any complaints about the goods can be entered into the complaint form on the site https://www.shop.oleonhealthandbeauty.com/contactus
· Goods that have not arrived
· Damaged / torn packaging
· Contaminated products
We will use our best efforts to provide you with a first response within 5 working days, and will look into the best solution for your complaint. Please save all packaging and/or damaged goods and add pictures of the damaged packaging and/or goods when filing a complaint.